Job Description

Excess Claims, Vice President

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Excess Claims, Vice President to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Excess Casualty Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

As a Vice President in Excess Casualty Claims, you will be responsible for managing a team of five to six claims adjusters who handle severity driven Excess Casualty claims. The claims are mostly General Liability, Premises Liability, Products Liability and Auto Liability in nature. You will be responsible for assigning new claims to adjusters based on workload and claim skill set while you manage and direct adjusters on complex coverage and liability matters, involving evaluations, establishment of reserves and resolution strategy. This includes the approval of coverage position letters. The manager will also handle Customer Service / Account servicing demands and will be required to attend relationship and renewal meetings. You will be instrumental in the training and development of your team and driving best claim practices and achieving AIG goals. Presentations to management and underwriting will be required along with identifying procedural improvements. Strong organizational skills and the ability to multi-task will be critical. Property and Casualty licenses are required. 10 years plus of Excess Casualty claims experience preferred or other related Casualty claims management experience is required.

This position requires:

• Supervision of a team of excess claims adjusters.
• Assist adjuster in determining scope and extent of available primary and excess coverage and review of of appropriate coverage position letters;
• Work with adjuster to development and execution of investigation strategies which identify critical issues effecting liability, causation, and damages;
• Assessing and, as warranted, pursuing risk transfer and contribution opportunities;
• Clear and concise communication and contact with internal and external stakeholders including insureds, brokers, and underwriters;
• Supervise the evaluation of claim exposures and approval of appropriate reserves;
• Effectively managing litigation costs in coordination with counsel, vendors, and insureds.
• Complete monthly and internal claims audit procedures;
• Ensure compliance with all training and best claims practices;
• Recruit, interview and on-board new claims staff.
• Train and develop existing staff and other claims staff within the department in claims skills, coverage review, time management, evaluation, influencing favorable outcomes, and negotiation.
• Present claims and claims issues to senior management;

What you will need to succeed

• 10+ years of Commercial Excess Casualty claims experience preferred; Alternatively management experience in related Casualty claims field.
• Ability to manage a team.
• Excellent communication ability (verbal/written) and strong negotiation skills;
• Advanced experience and capabilities in litigation claims management including ADR and mediation process;
• JD helpful but not required;
• Property and Casualty adjusting licenses required and must be obtained within 6 months;
• Potential for flexible work arrangement

Ready to step up to new challenges? We would love to hear from you.

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