Job Description
Situated in Downtown's Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn't be Proper.
Located on the Austin Proper Hotels 4th Floor, the Verbena Spa and Saracen Gym is an urban getaway that welcomes all with full-service pampering. With a private reception to discuss guests' needs. The spa also includes a soothing lounge, five treatment rooms, a men's and women's locker rooms with steam showers, and a brand new recovery room featuring cold plunge and red light therapy.
Position Overview The Massage Therapist provides a variety of therapeutic and beauty treatments aimed at relaxing and rejuvenating guests. The ideal candidate is passionate about wellness, skilled in a range of services, and dedicated to delivering exceptional customer service.
Responsibilities & Duties - Adheres to policies of Proper Hospitality.
- Performs massage services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
- Assesses contraindications of guest that may prevent service from taking place.
- Meets the needs of the guest at all times throughout the service.
- Understands and uses universal precautions when providing services.
- Cleans and disinfects all equipment on a daily basis according to CDC guidelines.
- Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests.
- Answers guests' questions in a knowledgeable and professional manner.
- Suggests to guests other beneficial treatments offered in the spa. Upsell products and services.
- Begins and ends all treatments on time.
- Works assigned schedule and arrives and departs from their shift on time.
- Ensures that work areas are clean and set according to procedures.
- Informs Spa Director or other management personnel about product needs.
- Creates and maintains client cards and treatment notes, when appropriate.
- Completes all assigned side work.
- Attends all scheduled meetings & professional training.
- Reports any incidents or accidents to a member of the management team.
- Assist with cleanliness of Spa Locker and Fitness Rooms if needed.
Education & Qualifications - Valid state license in massage therapy with a minimum of 750 hours and a valid esthetic license.
- High school diploma or GED equivalency
- Experience in a similar role, preferably in a luxury spa or hospitality environment.
- Must be at least 18 years' old
- Must be authorized to work in the United States
Required Skills & Abilities - Exceptional customer service skills with a genuine passion for exceeding guest expectations.
- Strong communication and interpersonal abilities, with a professional and polished demeanor.
- Ability to multitask efficiently, while maintaining attention to detail.
- Ability to work non-traditional hours, including evenings, weekends, and holidays.
- Knowledge of spa treatments, products, and wellness practices.
- Exceptional interpersonal and communication skills.
- Professional appearance and demeanor.
- Composure in high-pressure situations.
- Familiarity with reservation management software and POS systems.
- Interact with guests to obtain feedback on product quality and service levels.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences.
- Develop and maintain positive and productive working relationships with other colleagues and departments.
- Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Why Join Proper Hospitality
At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.
Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).
We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.
Our Commitment: Building the Best Place to Work
Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.
At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.
Job Tags
Shift work, Afternoon shift,