Job Description

About Fora Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—designed to empower anyone with a passion for travel to turn that passion into a thriving business. Our mission is to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering flexibility, autonomy, and support. Fora combines innovative technology with a human touch to provide tools for booking, client management, marketing, and access to an engaged advisor community and exclusive partnerships with top travel brands. Since our founding in 2021, Fora has grown to a team of 130+ full-time employees in New York City. We have announced rounds of funding including a $60 million Series B and C. Fora is a mission-driven company focused on entrepreneurship, community, and helping our advisors and partners deliver exceptional travel experiences. About The Role The Tour Operations team is a high-visibility, fast-growing vertical partnering with Fora Advisors to design and book travel to leading destinations. We are reimagining how travel is sold and supported by combining high-touch service with scale and technology. We are seeking a Senior Manager, Sales Strategy & Operations to optimize, manage, and scale the deal pipeline for Fora’s Tour Operations brands, starting with Ichigo, our Japan-focused tour operator. This role owns the end-to-end deal process: forecasting, reporting, SLAs, workflow optimization, and performance management. It is a high-impact position on Fora’s top strategic priorities and will shape how revenue is delivered in real time. As the first hire dedicated to sales strategy and operations, you will lay the foundation for a scalable sales engine. This role is ideal for someone energized by operational excellence, metrics, and building something new. Key Responsibilities Sales Operations & Forecasting Manage the sales pipeline and forecasting for our Tour Operations brands; ensure full visibility into deal status and conversion metrics. Identify, scope, and deliver on strategic projects to improve deal conversion and pipeline efficiency. Support Tour Operations’ strategic operating rhythm, including managing GMV OKRs and driving annual/quarterly forecasting and planning. Process, Enablement & Efficiency Define, implement, and enforce SLAs across the team to ensure consistent responsiveness and delivery. Build scalable workflows between onshore and offshore teams to improve productivity and accountability. Design training, playbooks, and materials to make sales faster, sharper, and more consistent. Enable the Bookings team with dashboards, reports, and insights to drive performance. Act as the HubSpot owner for Tour Operations — ensuring the system reflects accurate data and supports deal visibility. Leadership & Collaboration Lead through influence across a cross-functional team (sales, ops, finance, product support). Coach and motivate team members to meet or exceed targets. Step in as a player-coach to join advisor calls and assist in closing deals when necessary. Requirements 5–8 years of experience in Sales Operations, Revenue Operations, or Sales Management, ideally in a fast-growing environment. Proven track record of managing and optimizing pipelines, enforcing SLAs, and delivering actionable reporting. Experience with CRM tools like HubSpot. Strong analytical background: skilled in process design, data analysis, reporting and forecasting. Exceptional communication and executive presence; able to switch between operational oversight and advisor-facing conversations. Highly organized and detail-oriented, with excellent pipeline management and follow-through. Self-starter who is eager to learn, adaptable in fast-paced environments, and motivated by operational excellence. Based in NYC or willing to relocate. Strongly Preferred Experience managing or supporting a sales team is preferred but not required. Compensation Compensation varies based on experience, with an indicative range of $100K–$140K base salary + bonus + equity. Final compensation will depend on the level at which the candidate is hired. Other benefits include: Unlimited vacation, Health Insurance (including an option covered by Fora HQ), Dental & Vision Insurance, Wellhub Memberships, 401k with company match, Commuter Benefits, Supplemental Life Insurance, Stock Options. This role is based in our New York City office (Tribeca/Fidi) with access to natural light and views. Work Authorization & Equal Opportunity You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization. Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, gender identity or any other protected characteristic. Other Our values include: we are forging our own path, stronger together, believe in technology, serve our community, and mean business. We are unlocking opportunities for thousands of travel entrepreneurs and delivering high-quality experiences at scale. #J-18808-Ljbffr Fora Travel

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