Job Description

Manager of Product Education Engineering - HashiCorp A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into industry‑leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world’s leading AI‑powered, cloud‑native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. Your Role And Responsibilities Lead a team of 4-6 Education Engineers and Technical Writers to build online tutorials and documentation for HashiCorp Terraform, Packer, Vagrant, Waypoint, and Sentinel. Produce written documents, tutorials, videos, and in‑browser interactive labs for the HashiCorp Infrastructure Product Line listed at and The Team You Manage Supports product launches with clear, navigable, searchable, and useful documentation. Structures content based on educational and information‑architecture best practices, adult learning theory, content and product usage data, and corporate priorities. Produces high‑quality hands‑on tutorials, diagrams, code samples, demo applications, videos, and other educational content that matches our products with the developer problems they solve. Delivers instructor‑led training during company conferences. Supports the creation and maintenance of certification exams as product SMEs. Provides R&D with substantive product feedback on feature functionality and workflows. Collaborates with the team that maintains the developer.hashicorp.com web platform to improve the user experience. Role Description In this role you will help the team execute on their strategy for aligning existing product documentation and tutorials with user needs, lead quarterly planning initiatives, drive alignment with counterparts on other product lines, and facilitate relationships with R&D stakeholders when needed. Qualifications Managed engineers or other people in technical roles for at least two years. Built, deployed, or maintained cloud applications, or held a DevOps role. Built public, step‑by‑step, command‑line tutorials, demos, labs, or other online content. Structured content so that it is navigable and serves user needs. Reviewed and acted on analytics to improve user experiences. Preferred Experience Production Terraform experience. Built and socialized roadmaps, publication schedules, or other planning documents. Managed or mentored content creators. Managed teamwork using Jira, Asana, or other task management tools. Written or edited content for a particular voice and style. Production experience with other HashiCorp products. Certification in a HashiCorp product. Location Anywhere in the US Employment Type Full‑time #J-18808-Ljbffr IBM

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