Job Description

Job Title: Account Manager 
Job Location: Austin-USA-78719 
Work Location Type: On-Site 
Salary Range: $61,874.76 - 77,343.45

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Overview

The Account Manager is responsible for building and maintaining strong relationships with airline clients, ensuring the successful delivery of catering and supply chain solutions that meet their operational and quality expectations. This role serves as the primary point of contact for clients, driving customer satisfaction, identifying opportunities for growth, and collaborating with internal teams to deliver tailored solutions that support LSG Sky Chefs’ business objectives

• Work location : onsite @ our Sky Chefs facility @ Austin-Bergstrom International Airport 

Compensation & Benefits

• Competitive Base Salary + Annual Incentive Plan
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

What You'll Do

Account Management

• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Customer Service Center/kitchen facility, the airline and the Key Account Manager
• Ensure accurate billing, provisioning, and inventory management is in line with customer standards.
• Oversee daily par levels, equipment inventory, and on-time departure of flights
• Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager 
• Maintain customer specifications and monitor changes
• Coordinate and participate in all Customer Service Center evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
• Monitor and ensure kitchen facility compliance with the airlines safety expectations
• Develop, document and maintain flight attendant comment and delay database
• Support the Executive chef in menu presentations as needed
• Participate in special customer projects 

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safet

Why you'll love this role! 

• You’ll have the opportunity to directly impact client satisfaction, drive operational excellence, and collaborate with talented teams across a global organization. Your work ensures that thousands of passengers enjoy seamless, high-quality airline catering every day, making you a key part of LSG Sky Chefs’ success story.

Knowledge, Skills and Experience

• Bachelor’s degree in Business, Hospitality, Supply Chain, or a related field preferred 
• 3+ years of experience in account management, operations, or client services, preferably in airline catering, hospitality, or food service industries
• Proven track record of managing client accounts and delivering high-quality service
• Experience with budgeting, cost control, and process improvement initiatives
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding of the drivers of product and labor cost variances
• Needs good knowledge of Microsoft Office and Windows-based computer applications

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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